TERMS AND CONDITIONS

TERMS AND CONDITIONS

1. ONLINE STORE TERMS
2. ORDERS
3. PAYMENT
4. SHIPMENT
5. GIFT CARDS & PROMO CODES
6. GENERAL CONDITIONS
7. MODIFICATIONS TO THE OFFER AND PRICES
8. PRODUCTS
9. ACCURACY OF BILLING AND ACCOUNT INFORMATION
10. PERSONAL INFORMATION
11. ERRORS, INACCURACIES AND OMISSIONS
12. PROHIBITED USES
13. CHANGES TO TERMS OF SERVICE
14. CONTACT INFORMATION

 

OVERVIEW

This website is operated by CLAE. Throughout the site, the terms “we”, “us” and “our” refer to CLAE. CLAE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

2 - ORDERS

The costs of internet connection and access are the Customer’s responsibility. Orders are placed exclusively on our web store www.clae.eu and obliges a payment. All orders are approved by the Customer via a click on the button “Complete order” which constitutes the final acceptance which can only be contested within the limits of 14 days. All orders imply previous awareness and acceptance without reserve retraction by the Customer. Unless otherwise proved, the data saved by Clae constitutes the proof of all orders made between Clae and its Customers. The Customer will have the possibility, before definitively validating the order, to return to previous pages and to correct or modify the order and the information previously entered before confirming the order to express his/her acceptance.

A confirmation of the order validated by the Customer will be sent via e-mail prior to the shipping of the order, and will render the sale definitive subject to the right of the Customer to retract the order. In order to exercise this right to retract, the Customer must first receive the Products and proceed to return them according to the prescribed return policy.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers distributors or appear to be a fraudulent transaction.

To this end the Customer has the possibility to contact Customer Services by the contact form at https://www.clae.eu/pages/contact-us

 

3 – PAYMENT

Any order implies a complete payment. Orders will not be shipped until the payment of the full amount of the orders, which includes all selected items in the basket (including promo codes or gift cards deductions applied if used), has been completed. We provide safe payment through Paypal which support any Visa, Master Card, Discover, American Express cards and payment through Paypal accounts. If any purchase has been made with your credit card or Paypal account without your consent, or what seems to be a fraudulent transaction, please contact us by email or phone in the best delays, and we will cancel the order.

 

4 – SHIPMENT

The shipment conditions are governed by our Shipment Policy.

To view our Shipment Policy click HERE

 

5 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

6 - MODIFICATIONS TO THE OFFER AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the offer without notice at anytime. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

7 – GIFT CARD & PROMO CODES

CLAE EU gift cards are only applicable on our web store, www.clae.eu. All gift cards are valid for 12 months from the day it is purchased on the web store till, and once expired, any remaining balance will be cancelled and your gift card will be null. Gift card amounts cannot be risen up. Clae EU cannot be responsible for lost, damaged or stolen gift cards. All Gift cards can only be used in Euro currency (EUR). If the amount of your order is less than the amount of the gift card, your spend will be deducted and the remaining balance can be used again when you next make a purchase. If your order’s amount exceeds the value of the giftcard, you have to pay the remaining balance using another payment method.

We may offer promo codes regularly thought our Newsletters and Social Medias feed which may apply to any, or certain specified products on our web store www.clae.eu. Each Promo Code is subject to particular conditions such as the dates of availability, specific products and the discount offered. Each Promo codes has to be used at checkout. Only one promo code can be used on the order. A promo code cannot be applied to an order after that order has been placed and paid. Some Promo codes may not be applicable on certain product or collections category; we make sure to clearly indicates it when promo codes are offered. Promo codes cannot be used after expiry dates. If a promo code cannot be used properly due to a fraud, tampering, technical error or anything else that is independent from our will and affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code at any time.

 

8 - PRODUCTS

These products may have limited quantities and are subject to return or exchange only
according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products by you will meet your expectations.

 

9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

To view our Privacy Policy click HERE

 

11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law.

 

12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

13 - CHANGES TO TERMS OF TERMS AND CONDITIONS

You can review the most current version of the Terms Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

14 - CONTACT INFORMATION

CLAE
OLATU LEKU
100 AVENUE DE L’ADOUR
64600 ANGLET
FRANCE
+33(0)9 51 25 23 44
customercare@clae.eu


Questions about the Terms of Service should be sent to us at customercare@clae.eu.